Bank of America Financial Center

Reviews

• Batur Sekendur

  Sep, 12 2018
  ★ ☆ ☆ ☆ ☆
  Worst bank ever! These people do not know the meaning of customer service. My parents and I have banked with Bank of America for many years. My dad passed away and my mother has Alzheimer's and now lives with me in Seattle. When I moved her account to the Seattle branch I had to show them the original power of attorney and the death certificate for my dad to transfer the accounts. I flew down to Palm Coast to remove my mothers belongings from her safety deposit box. Even though their legal department has already approved the
  power of attorney they said they had to see the original again. I had it sent from Seattle which took a few days and brought it to the bank. Then they wanted to see the original death certificate. Would have been nice if they asked for that before. Now I have to stay in palm coast until that arrives. Since my mother can't remember what she did with the key the bank said they have to drill the box. I asked if they could schedule that the day the death certificate arrives so I don't have to wait another day in palm coast because the hotel bill is getting expensive and I'm missing work. They said no problem. The day fed ex was supposed to deliver the package I stopped by the bank to get the appointment to access the box. Now they tell me it will take 48 hours after they see the death certificate to set up the appointment. Unbelievable!!! Now it will cost me another 2 days at the hotel and 2 days lost wages. My mother had a box at Sun Trust Bank also. They knew my situation, were very accommodating and opened the box a week ago without charge. Bank of America wants $150 to open the box. My family will take our business elsewhere and If you want decent service I advise everyone else to do the same.

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